How to return an Amazon order

With the rush of Black Friday behind us, it’s understandable that there might be an Amazon package or two you regret buying in the heat of the moment.

The good news is that most Amazon orders can be sent back to the warehouse within their return period, provided they are still unused and undamaged. There are a few exceptions, including digital content like apps and ebooks, personalised items, products close to expiring and items that have had their seals removed.

Whether a particular product didn’t meet your expectations, arrived damaged or you’ve simply changed your mind, we’ve put together this guide to take you through the steps necessary to return an order to Amazon.

Keep reading to learn how to return an order on the Amazon app or scroll down to the troubleshooting section of this guide for steps on how to return orders through the Amazon website…

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What you’ll need: 

  • An Amazon account
  • An order within Amazon’s return period

The Short Version 

  1. Tap on the menu icon in the Amazon app
  2. Tap Your Orders
  3. Select the order you want to return
  4. Tap Return Or Replace Items
  5. Select a reason for the return
  6. Choose how you want to receive your refund
  7. Select a return method and tap Confirm Your Return

How to return an Amazon order

  1. Step
    1

    This can be found in the bottom right corner and resembles three horizontal lines. We’ll be using screenshots from the iOS app for this guide. How to return an Amazon order

  2. Step
    2

    Tap Your Orders

    This can be found in the bottom left corner. How to return an Amazon order

  3. Step
    3

    Select the order you want to return

    This can be anything still within its return period. How to return an Amazon order

  4. Step
    4

    Tap Return Or Replace Items

    This will also tell you when your return is eligible until. How to return an Amazon order

  5. Step
    5

    Select a reason for the return

    Then tap Continue. How to return an Amazon order

  6. Step
    6

    Choose how you want to receive your refund

    You can choose between an exchange, your Amazon account balance or your bank card. Once you’ve selected your choice, tap Continue. How to return an Amazon order

  7. Step
    7

    Select a return method

    Finally, tap Confirm Your Return to begin the return process. How to return an Amazon order

Troubleshooting

How to return an Amazon order through the website

You can also return an Amazon order on your PC or smartphone using the Amazon website.

To do this, simply log into your account, click Returns And Orders, tick the box next to the item you want to return, select a reason for the return, choose a refund option, select a return method and hit Confirm Your Return.

What is the return period for Amazon UK?

Most orders can be returned to Amazon within 30 days of receipt of delivery. However, this number can vary depending on the product so be sure to check before you order if you’re unsure.

Do you have to pay for Amazon returns in the UK?

If your order was sold or dispatched by Amazon itself, Amazon will refund the cost of sending that item back to its warehouse. In many cases, you’ll receive a free pre-paid returns label upon requesting your return.

However, some items may incur a return charge, with prices starting at £3.99 in the UK and £8.09 internationally. The cost will be higher on orders that contain large or multiple items. Again, you’ll want to check the specific item to find out.

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